At ZNE10, your privacy is more than a legal obligation – it is a moral responsibility we take seriously every day. This Privacy Policy clearly explains how we collect, use, store, and protect your personal data as a trusted member of our online entertainment platform in Malaysia.
ZNE10's Privacy Policy is built on six solid pillars to ensure your personal data always remains in responsible hands.
ZNE10 collects only the personal data that is strictly necessary to operate our services. We do not gather irrelevant or excessive information – every piece of data we request from you has a clear and legitimate purpose.
Your data is protected by 256-bit SSL encryption, multi-tiered firewall systems, 24/7 security monitoring, and strict access controls that ensure only authorised ZNE10 personnel can access your sensitive information.
ZNE10 has never and will never sell, rent, or share your personal data with third parties for marketing purposes without your explicit consent. Your data belongs to you – it is not a commodity we trade with anyone.
You have the full right to access, correct, or request the deletion of your personal data held by ZNE10 at any time. Exercising these rights is straightforward and can be done through your account or by contacting our support team.
ZNE10 fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and all relevant data protection legislation. We regularly review our data management policies and practices to ensure ongoing compliance.
In the event of any security incident affecting your personal data, ZNE10 is committed to notifying you and the relevant authorities within the timeframe stipulated by law, along with appropriate remedial actions.
ZNE10 ("we", "our platform") is an online entertainment platform operating in Malaysia that takes the privacy of every individual who uses our services seriously. This Privacy Policy ("Policy") sets out in detail how ZNE10 collects, processes, stores, protects, and, in certain circumstances, shares your personal data when you register, log in, or use any part of our platform.
This Privacy Policy is designed to comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and international data protection best practices. We believe transparency is the foundation of trust – which is why we've written this in plain, straightforward language, free of confusing legal jargon.
Important: By registering an account or using ZNE10's services, you consent to the processing of your personal data as described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue your use of the ZNE10 platform and contact us to close your account.
ZNE10 offers a wide range of online entertainment, including slots such as Medusa, Zeus, Ocean King, Gold Rush, Balloon, Joker Stoker, and Ninja vs Samurai, as well as Live Casino and Sports Betting for fans of the Malaysia Super League, EPL, badminton, and e-sports. In delivering all these services, we handle your personal data with the utmost responsibility and integrity.
ZNE10 collects several categories of personal data from you throughout your interactions with our platform. Below is a detailed explanation of the types of data we collect and the circumstances under which they are collected:
| Data Category | Example | How It's Collected |
|---|---|---|
| Identity Data | Full name, MyKad number, date of birth | Registration form & identity verification |
| Contact Data | Malaysian phone number, email address | ZNE10 account registration |
| Financial Data | Deposit & withdrawal history in MYR, payment methods | Transactions via Touch 'n Go, GrabPay, FPX, etc. |
| Technical Data | IP address, device type, web browser, OS | Automatically during platform use |
| Gaming Data | Game history, bets placed, winnings | Activity while playing on ZNE10 |
| Communication Data | Live chat transcripts, support emails | Communications with the ZNE10 team |
ZNE10 does not collect sensitive data such as health information, religious beliefs, political views, or biometric data unless specifically required for identity verification purposes under applicable legislation.
All financial data related to your transactions at ZNE10 – including payment method details such as Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, and FPX (Maybank2u or CIMB Clicks) – is processed through fully encrypted payment channels. ZNE10 does not store credit or debit card information directly in our systems.
Personal data collected by ZNE10 is used solely for legitimate purposes that are directly relevant to the services we offer. Below is a detailed breakdown of the primary purposes for which your data is used:
ZNE10's Commitment: Your personal data will not be used for any purpose not stated in this Privacy Policy without first obtaining your separate consent. We value the trust you place in us and will not betray it.
ZNE10 understands that your trust depends on the assurance that your data will not be shared indiscriminately. We do not sell, rent, or disclose your personal data to third parties for their own commercial purposes. That said, there are limited circumstances in which ZNE10 may need to share your data with specific parties:
In all of the above data-sharing scenarios, ZNE10 ensures that parties receiving your data are bound by strict confidentiality obligations and adhere to data protection standards consistent with Malaysia's PDPA.
ZNE10 invests seriously in a comprehensive cybersecurity infrastructure to protect your personal data from unauthorised access, loss, damage, or accidental disclosure. The following are among the key security measures we have in place:
While ZNE10 takes all reasonable security measures, no security system can be guaranteed to be 100% foolproof. You also play an important role in protecting your account – please use a strong password, enable 2FA, and never share your login credentials with anyone, including individuals claiming to be ZNE10 staff.
ZNE10 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device by your web browser when you visit our website.
The types of cookies used by ZNE10 are as follows:
You can manage your cookie settings through your web browser at any time. Please note that disabling essential cookies may affect the functionality and security of your experience on the ZNE10 platform.
Under Malaysia's PDPA and ZNE10's privacy commitments, you have the following rights regarding the personal data we hold about you:
You have the right to request a copy of the personal data ZNE10 holds about you at any time. Such requests will be processed within a reasonable timeframe.
If the personal data we hold about you is inaccurate or out of date, you have the right to request that ZNE10 correct that information promptly.
Under certain circumstances, you may request that ZNE10 delete your personal data – subject to data retention obligations required under Malaysian law.
You may object to the processing of your personal data for direct marketing purposes at any time, and ZNE10 is obliged to act on that objection promptly.
You may request that ZNE10 restrict the processing of your personal data in certain circumstances – for example, while a dispute regarding the accuracy of your data is being resolved.
Where applicable, you have the right to receive your personal data in a structured, machine-readable format for transfer to another service provider.
To exercise any of the rights above, contact ZNE10's privacy team by email at [email protected], stating the right you wish to exercise and your account details. We will process your request within 30 business days of receipt.
ZNE10 retains your personal data only for as long as necessary to fulfil the purposes set out in this Privacy Policy, or for the period required under applicable Malaysian law.
In general, ZNE10's data retention policy is as follows:
Once the data retention period has expired, ZNE10 will securely delete or anonymise your personal data using methods that ensure it cannot be recovered or re-identified.
The ZNE10 platform may contain links to third-party websites or services that operate independently from us. ZNE10 is not responsible for the privacy practices or content of those third-party sites.
We strongly encourage you to read and understand the privacy policy of every third-party website you visit via links from the ZNE10 platform. This Privacy Policy applies solely to personal data collected directly by ZNE10 through our platform and does not cover the data management practices of any independent third parties.
Note: Payment service providers such as Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, and FPX-supporting banks maintain their own privacy policies governing how they handle your financial data. ZNE10 recommends that you review those policies separately to gain a full understanding of how your data is managed by each respective party.
ZNE10 is an adult entertainment platform open only to individuals aged 18 and above. We do not knowingly collect or process personal data from children or individuals under the age of 18.
Should ZNE10 discover that personal data belonging to an individual under the age of 18 has been inadvertently collected, we will take immediate action to delete that data from our systems and close the account in question without delay. We will also report the matter to the relevant authorities where required.
Parents or guardians who discover that their underage child has registered for or used the ZNE10 platform are required to contact us immediately at [email protected] so that appropriate action can be taken without delay.
ZNE10 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data management practices, new legal requirements, or service improvements. The latest version of this Privacy Policy will always be available on this page, with an updated effective date at the top of the document.
For material or significant amendments to this Privacy Policy, ZNE10 will provide reasonable notice to members via their registered email address or through a prominent notification on our platform prior to the changes taking effect. Your continued use of the ZNE10 platform after the effective date of any such amendment will be deemed as your acceptance of the revised Privacy Policy.
ZNE10's Recommendation: We recommend that you review this Privacy Policy periodically – at least once every three months – to stay informed of how ZNE10 manages your personal data. If you have any concerns about changes that have been made, please contact us before continuing to use the platform.
If you have any questions, concerns, or wish to exercise the privacy rights described in this Privacy Policy, ZNE10's dedicated data protection team is here to help.
You can reach us through the following channels:
ZNE10 is committed to responding to all privacy-related enquiries within 14 business days of receipt. For more complex requests such as data access rights or account deletion, a longer period of up to 30 business days may be required, and we will keep you updated on the progress of your request throughout.
Answers to the questions ZNE10 members ask most frequently about the protection of their personal data on our platform.
ZNE10 believes that player trust is our most valuable asset. By understanding how we manage your personal data, you can play on ZNE10 with full confidence that your privacy is always prioritised and protected.